Terms & Conditions

These Terms & Conditions apply to all purchases made through cerloraperth.com.
Cerlora Perth can be contacted via support@cerloraperth.com.

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1. Applicability

By placing an order through our website, you agree to these Terms & Conditions.

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2. Product Information

We aim to provide accurate, current and complete product descriptions.
However, minor errors or inaccuracies may occasionally occur.

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3. Orders & Payment

Orders are processed once full payment has been received.
Available payment methods may vary depending on your location.
Customers are responsible for ensuring they select a payment method available in their region.

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4. Processing & Delivery

• Processing time: 1–3 business days
• Shipping time: 3–7 business days (depending on destination)
• Fulfilment: Orders are shipped directly from our partnered suppliers.

Please note: delivery estimates may vary based on location, carrier and seasonal workload.

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5. Returns & Cancellations

Please refer to our dedicated Returns Policy page for all return and cancellation conditions.

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6. Liability

We are not responsible for loss or damage once tracking confirms that the parcel has been delivered.
Please ensure your shipping address details are entered correctly at checkout.

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7. Intellectual Property

All website content — including text, images, graphics, logos and design elements — is the property of Cerlora Perth and may not be used, reproduced or distributed without written permission.

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8. Complaints Procedure

Complaints or service enquiries can be submitted in writing via support@cerloraperth.com.
We aim to respond within 5 business days.

Customer Service Hours:

• Monday to Friday — 9:00am to 5:00pm

• Saturday & Sunday — 10:00am to 4:00pm

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9. Governing Law

These Terms & Conditions are governed by the laws applicable in Australia.