Privacy Policy

This Privacy Policy applies to the services provided by Cerlora Perth, operating via cerloraperth.com.
We respect your privacy and are committed to protecting the personal information you share with us. All data is handled with care, confidentiality and in accordance with applicable privacy laws.

1. Information We Collect

We collect personal information that you provide when placing an order or creating an account, including:

  • Full name
  • Address details
  • Email address
  • Phone number
  • Payment information
  • IP address and device information
  • Activity on our website

2. How We Use Your Information

Your data is used for the following purposes:

  • Processing and delivering your orders
  • Providing customer service and support
  • Sending updates and relevant communication
  • Improving our services, website performance and user experience

3. Sharing Your Information

We only share your information with third parties when necessary to provide our services, such as:

  • Payment providers
  • Shipping and logistics partners
  • Technology or platform providers 

We may also share information where required by law.

4. Data Retention

We do not retain your personal data longer than necessary.
Your information is stored only for the duration needed to fulfil its intended purpose or as required by legal obligations.

5. Cookies

Our website uses cookies to:

  • Enhance functionality
  • Analyse browsing behaviour
  • Support marketing and personalisation

You can adjust your cookie preferences at any time through your browser settings.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Request deletion of your data
  • Object to data processing
  • Request data portability

To exercise these rights, please contact us at support@cerloraperth.com.

7. Contact Details

For questions or concerns regarding this Privacy Policy, you can reach us at:

Brand: Cerlora Perth
Website: cerloraperth.com
Email: support@cerloraperth.com

Customer Service Hours:

  • Monday to Friday — 9:00am to 5:00pm

  • Saturday & Sunday — 10:00am to 4:00pm